But the technology - whether for communications, IT or media - is often surrounded by hype as people project capability/cost curves - and understate risks - in anticipation of markets being developed.

Is there a technology strategy that will focus your resources on the 10% potentially most successful investments?

• How do you identify, evaluate and deploy the technologies that will keep your business effective and efficient?
• How do you see through the hype that surrounds most product and service offerings to focus on the most appropriate ones and ensure that the budgetted benefits really do come through - on time and for as long as needed?
• How do you choose the most appropriate way to gain access to the technologies you need to remain competitive especially as licensing techniques are becoming more sophisticated?
• How do you manage the interplay between e-services, contact centres and account management?
• How do you manage, or preferably avoid, disruption of your operations as you introduce technology change?
• How do you select technology partners and suppliers to ensure best results with good value?

Vecta Consulting Limited, Mulberry House, 2 The Spinney,
Cottenham, CAMBRIDGE, CB24 8RN
Tel: +44 (0) 1954 250222, Fax: +44 (0) 1954 252333

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